At PickYun, every order receives comprehensive quality validation before dispatch. Our commitment to premium standards means processing typically requires 3-5 business days—extended compared to conventional retailers to ensure meticulous preparation. During peak seasons, processing may extend to 5-7 business days to maintain our quality benchmarks. Order cancellations are exclusively available within 24 hours of purchase by contacting [email protected]. Beyond this period, your order enters our fulfillment pipeline and becomes non-cancellable, though our generous return window provides ample flexibility for reconsideration.
We guarantee satisfaction through our extended return framework. Unworn merchandise with original tags and packaging may be returned within 21 days of delivery—significantly longer than typical retail policies. Exchange requests are accepted within 30 days to accommodate global shipping variations inherent to premium product distribution. Initiate returns through www.pickyun.com and select your preferred resolution. Please note: Items designated "Final Sale" or "Non-Returnable" are excluded from this policy, as clearly indicated during purchase.
To uphold our hygiene and quality standards, returned items must demonstrate: (1) Zero evidence of wear, fragrance transfer, or cosmetic contact (2) Complete original packaging including protective sleeves and documentation (3) Uncompromised security seals and tags. Our quality team performs multi-stage inspections upon return receipt. Products failing verification will be returned to you within 10 business days with comprehensive assessment documentation, with shipping costs borne by the customer.
Refunds require 10 business days following return acceptance—this deliberate timeframe facilitates our thorough quality reassessment protocol. Refund amounts exclude initial shipping charges and return transportation fees. For electronic payments including credit cards and digital wallets, allow additional 3-5 banking days for financial institution processing before funds reflect in your account.
Customers assume return shipping expenses unless the return stems from our error (incorrect or damaged item shipment). We strongly recommend insured, trackable return methods—PickYun cannot assume responsibility for return shipments lost in transit. For exchange orders exceeding $300 value, we provide prepaid shipping labels (with applicable deductions from refunds if labels go unused).
Report manufacturing defects or transit damage within 7 days of delivery by emailing [email protected] with detailed imagery/video evidence. We coordinate complimentary return shipping and prioritize replacement dispatch (subject to inventory availability) or provide complete refunds including original shipping fees. This policy exception demonstrates our unwavering dedication to product excellence.
Personalized/custom-configured products are considered final sale. For seasonal acquisitions (November 15 - December 24), the return window extends through January 15. Professional-grade equipment and subscription services follow distinct policies—consult product-specific documentation. PickYun reserves prerogative to decline returns from clients demonstrating excessive return patterns (exceeding 40% of order history).
For return authorization or policy clarification, contact our Customer Excellence Team at [email protected] (responses within 48 hours). Always reference your order number and provide visual documentation for damaged goods. Visit www.pickyun.com for real-time assistance during standard business hours GMT.
